Tuesday, May 14, 2013

Just Let Us Know

It has been so gratifying to see responses and reviews of FotoDialer from every day customers.  We had a lady the other day who was gushing about how FotoDialer has saved her Mom's sanity.   She explained her mom was shut off from the world because she couldn't communicate with anyone.  Then she got her FotoDialer and can now regularly communicate with loved ones and call emergency numbers without needing help from anyone else.  Stories like this are frequent and make all the hard work of creating FotoDialer worth it.

Though we almost always have positive feedback, there are always seems to be a negative one.  However, one review I saw the other day really surprised me.  At the possibility of sounding querulous or whiny I wanted to share the experience.  Please realize I am just relaying this experience to show what people should do in this situation.  The customer purchased his FotoDialer from someone on a popular site, but was not pleased with the seller.  Instead of fixing things with the seller, this customer gave the FotoDialer a bad review because of the bad time he had with the seller.  Know that this seller has no affiliation with FotoDialer other than the fact they sold a FotoDialer they had.  Because of this fact, it amazed me this customer would give the product a bad review rather than the seller who has nothing to do with the product.

One of the disappointing aspects of this review was the customer never called or emailed us to see how we could help him.  I have tried to contact this gentleman to see how we could help, but have been unable to contact him.  I have spoken with some good people that have had an issue with their FotoDialer.  When we speak on the phone, we have been able to fix most issues right over the phone.  Very frequently the issue is something as simple as they used batteries that are almost depleted of power or are using rechargeable batteries instead of alkaline batteries.  We have had only a few (and I really mean just a few) people that needed to send their unit back to us for repair.  Even then, the issues have been minor.  Our rate of perfectly functional units is far above the industry.  But, if you happen to have an issue or just have a question please feel free to call or email us.  If you are calling outside of regular business hours just send us an email.  We will be happy to respond as soon as we can.

Our toll-free number is 1-800-891-0675 and our email is sales@photodialing.com

Here is a link to our FAQ section or you can purchase FotoDialer HERE!

We hope you have a wonderful day! 

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